Warranty Policy
Last updated: October 22, 2026
Every SmartDeen Home comes with a 12-month limited manufacturer's warranty commencing on the date the order is paid for.
This policy explains what the limited manufacturer's warranty covers, what it excludes and how to make a warranty claim.
The warranty is provided by SmartDeen, Inc. and applies in addition to any consumer rights or guarantees that apply under the laws of your country or region.
1. Warranty Period
The limited manufacturer's warranty lasts for 12 months from the date the order is paid for.
The warranty period begins on the purchase date, regardless of when the device is shipped, delivered, unboxed or first used.
We recommend inspecting and setting up your device promptly after delivery and contacting us as soon as possible if you notice any damage or suspected fault.
This warranty period does not shorten or replace any longer guarantee, statutory warranty or other consumer right that may apply under local law.
2. What's Covered
The limited manufacturer's warranty covers:
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Manufacturing defects in SmartDeen Home.
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Hardware malfunctions arising under normal, intended use that are attributable to a manufacturing or materials defect.
Warranty coverage is subject to assessment of the reported issue and the terms of this policy, to the extent permitted by law.
3. What's Not Covered
To the extent permitted by law, the limited manufacturer's warranty does not cover:
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Damage caused by accidents, drops, spills, misuse or improper handling.
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Damage caused by unauthorised repairs, modifications, disassembly or tampering.
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Normal wear and tear or cosmetic damage that does not affect functionality.
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Problems caused by unauthorised accessories, software or modifications not recommended by SmartDeen, where those are responsible for the issue.
These exclusions do not remove any legal rights or remedies you may have under applicable consumer protection laws.
4. How to Make a Warranty Claim
If you believe your SmartDeen Home has a manufacturing defect or hardware malfunction covered by this warranty, email support@smartdeen.com.
Please include:
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Your order number or proof of purchase.
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A description of the issue and when it started.
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Photos or a short video demonstrating the problem, where possible.
Our team will review your claim and explain the next steps. We may ask questions or suggest troubleshooting steps to help identify the cause of the issue.
Please do not send your device back before receiving instructions from our support team.
5. Warranty Assessment and Remedies
After reviewing your claim, we will determine the appropriate next steps based on the reported issue, the findings of our assessment, this warranty and applicable law.
Depending on the circumstances, the remedy may include:
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Troubleshooting or technical guidance.
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Repair of the affected device.
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Replacement with an appropriate device.
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A refund where required or available under applicable law.
Where a replacement is approved under this warranty, SmartDeen will cover the shipping cost of the replacement device.
Warranty claims are assessed individually. Contacting our support team does not automatically guarantee a particular remedy.
If your issue involves a damaged delivery, a return or a refund request, please also refer to our separate Return and Refund Policy.
6. Relationship to Consumer Rights
This limited manufacturer's warranty is provided in addition to any consumer rights or guarantees that apply under the laws of your country or region.
Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.
Where applicable law provides protection beyond this limited manufacturer's warranty, those legal rights will prevail. In particular, the warranty exclusions and 12-month period do not limit any mandatory rights that may apply to your purchase.
7. Customer Support
For warranty questions, technical issues or to start a claim, contact:
Email: support@smartdeen.com
We aim to respond within 1–2 business days.
Please contact us by email and include your order number so we can identify your purchase and keep track of your case.
8. Contact Us
SmartDeen, Inc.
2549 Irving St, #1105
San Francisco, California 94122
United States
Email: support@smartdeen.com