Shipping policy
Last updated: October 23, 2026
At SmartDeen, we want getting your SmartDeen Home to be simple and hassle-free. Here's what you need to know about shipping, delivery and tracking.
1. Delivery Times
For orders placed during our current launch period, estimated delivery is by the end of November 2026.
This is an estimate, not a guaranteed delivery date. Actual delivery may be affected by your location, customs processing or carrier delays.
Available shipping options and prices are shown at checkout. We will email you tracking details once your order ships.
If we become aware of a significant delay, we will let you know and explain the available options in accordance with applicable law.
2. Shipping Costs
Shipping costs are displayed at checkout before you complete your purchase.
Available shipping methods and prices may vary depending on your delivery address. Free shipping may be available on selected orders or promotions when stated on our website or at checkout.
3. Customs, Import Taxes and Additional Charges
We use Delivered Duty Paid (DDP) shipping for international orders. SmartDeen covers applicable import duties, import taxes, customs clearance charges and carrier brokerage or handling fees associated with delivering your order.
No unexpected import charges: You will not be asked to pay additional import duties, taxes or import-related handling fees when your order is delivered.
Any applicable charges collected at checkout will be displayed before you complete your purchase.
Customs inspections may still affect delivery times, even when all applicable import charges are covered.
If a carrier contacts you requesting payment of an import-related charge, please contact us at support@smartdeen.com so we can investigate.
4. Where We Ship
We currently ship to the following destinations:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom and the United States.
Available shipping options depend on your destination. If your country is not listed or you cannot complete checkout, please contact us at support@smartdeen.com.
5. Order Tracking
Once your order ships, we will email you a shipping confirmation with your tracking number and tracking link, where available.
Tracking information may take some time to update after dispatch. If your tracking has not updated for an extended period or you have concerns about your delivery, please contact us for assistance.
6. Shipping Address Changes
Please check your shipping address carefully before placing your order.
Need to make a change? Email support@smartdeen.com as soon as possible. We will do our best to help, but changes may not be possible once your order has shipped.
Incorrect or incomplete addresses may cause delays or additional delivery costs.
7. Lost, Damaged or Delayed Orders
If your order is lost, arrives damaged or is significantly delayed, contact us at support@smartdeen.com.
Please include your order number and a brief description of the issue. Photos of any damage and your tracking information can also help us resolve the matter more quickly.
We will investigate the issue and work with you to find an appropriate solution. Any replacement, refund or other remedy will be handled in accordance with applicable law. Your consumer rights regarding goods that are lost or damaged before delivery remain unaffected.
8. Order Changes, Cancellations and Returns
Before dispatch: Contact us as soon as possible if you need to cancel your order. We will cancel it and refund the amount paid, including applicable shipping charges, subject to applicable law.
After dispatch: We generally cannot stop a shipment once it is in transit. You may still have return or cancellation rights under applicable law. Please refer to our Returns, Refunds & Warranty Policy for details.
If we cannot fulfil your order within the promised timeframe, we will notify you and explain the available options, including cancellation and refunds where required by law.
9. Contact Us
Have a question about shipping or your order? We're here to help.
SmartDeen, Inc.
2549 Irving St, #1105
San Francisco, California 94122
United States
Email: support@smartdeen.com
We aim to respond within 1–2 business days.